1. Right of cancellation and returns policy
As our valued customer you have the unconditional right to cancel your contract within 14 days of delivery, without being obliged to state any reasons. To comply with this time limit, all you need to do is to either return the goods bought online or send a return request within the 14-day period by e-mail to:
Email-contact Our customer service team are available Mon - Fri from 10am to 6pm (except public holidays). If you return goods bought online, the purchasing contract is canceled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation. With the exception of orders from Germany and Austria we must request that you to return goods at your own cost. For all returns please contact our customer service for further details. If the goods arrive damaged, please contact cat-on for a full refund. Faulty goods are fully-refundable, inclusive of delivery and return. Please inform our customer service within the first 2 days of arrival, of faulty goods or goods damaged in transit. Your statutory rights as a customer are not affected by any of these conditions.
2. Conclusion of the contract
Once you have gone through the ordering process at cat-on.co.uk by entering the details as prompted, you make a binding offer to purchase the goods from Martin Frank | cat-on by clicking on the button "send" . This offer is accepted and the contract thereby concluded by dispatching the goods you ordered. The contract is therefore brought about when the goods you ordered are dispatched. In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into contract. The details of your order are electronically stored. You will also receive all the relevant details of your order by e-mail, which you can then be printed directly.
3. Dispatch & Delivery Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part. Delivery costs will be calculated on the resulting order value and charged only once. Our deliveries are made mainly with the delivery service DHL and its relevant partners. After an order is shipped, which is usually completed within one-two working days of its receipt, it usually takes three to four working days for it to arrive. Trade or wholesale orders cannot be accepted. 4. Prices and delivery costs Within the UK, all prices are inclusive of any applicable VAT. We charge €9,90 for carriage, postage and packaging. Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs. 5. Reservation of ownership All goods remain unqualified property of Frank & Frommholz GbR until payment has been received in full. 6. Payment, coupons, due date, failure to pay Payment for goods is to be made by PayPal or payment in advance. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss. Payment via pre-payment All listed countries can use the method of bank transfer, except Ireland. Please be sure to include your customer number or your order number when you enter the information for your bank transfer. you will find all bank informations on your facture. Please note: UK customers will not be charged bank transfer fees. Non-UK customers may be charged a bank transfer fee by their bank as per standard EU bank transfers. IBAN (international bank account number) and BIC (bank identifier code) will be required for this transfer. We'll ship your order as soon as we have received your payment. Coupon redemption When redeeming a coupon please consider the specific redemption conditions like minimum order quantity, validity etc. You can only redeem one coupon, one order or customer related discount per purchase. All coupons must be redeemed upon purchase; subsequent reimbursement or cash redemptions are not possible. A resale is also not allowed. 7. Identity of the contracting partner Any contract entered into is concluded with Martin Frank | cat-on unless specifically stated otherwise. cat-on
Martin Frank
Pfalzburger Str. 42
10717 Berlin
Germany Phone: +49 30 86008486 Fax: + 49 30 86008489 Our customer service team are available Mon - Fri from 9am to 4pm (except public holidays). Please note: Call costs will vary according to the provider and the length of the call. cat-on.co.uk is the trading name of cat-on registered in Germany, VAT ID: DE136368904 8. Miscellaneous The terms and conditions of this contract are in accordance with German law, excluding UN-commerce law, even when ordering from or delivering to a country other than Germany. All points of these terms and conditions remain valid, even if one of the above points is invalid. We reserve the right to change these terms & conditions from time to time and recommend that you should look through them on a regular basis.
Privacy & Security
Dear customers, We value your trust and, therefore, make every effort to ensure your shopping experience is safe and enjoyable. www.cat-on.co.uk employs highest security standards at all times safeguard your personal data from unauthorised access or use. Internet Shopping is Safe
Collecting and using your data
We collect information about you for two reasons: to process your order and to provide you with the best possible service.
The personal data you submit at cat-on will not be passed on to any unauthorised third party outside the company. However, we may share your information with our certified partners when it is necessary to do so in order to fulfil your order.
Security of payment transaction
Payment by Paypal is completely safe, secure and efficient. All information provided will remain strictly confidential.
Non-disclosure to third parties
cat-on.co.uk does not provide any personally identifiable customer information to third-party advertisers or web-sites. cat-on.co.uk will only disclose your personal data to third parties when it is necessary to do so in order to fullfill your order.
As our valued customer you have the unconditional right to cancel your contract within 14 days of delivery, without being obliged to state any reasons. To comply with this time limit, all you need to do is to either return the goods bought online or send a return request within the 14-day period by e-mail to:
Email-contact Our customer service team are available Mon - Fri from 10am to 6pm (except public holidays). If you return goods bought online, the purchasing contract is canceled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation. With the exception of orders from Germany and Austria we must request that you to return goods at your own cost. For all returns please contact our customer service for further details. If the goods arrive damaged, please contact cat-on for a full refund. Faulty goods are fully-refundable, inclusive of delivery and return. Please inform our customer service within the first 2 days of arrival, of faulty goods or goods damaged in transit. Your statutory rights as a customer are not affected by any of these conditions.
2. Conclusion of the contract
Once you have gone through the ordering process at cat-on.co.uk by entering the details as prompted, you make a binding offer to purchase the goods from Martin Frank | cat-on by clicking on the button "send" . This offer is accepted and the contract thereby concluded by dispatching the goods you ordered. The contract is therefore brought about when the goods you ordered are dispatched. In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into contract. The details of your order are electronically stored. You will also receive all the relevant details of your order by e-mail, which you can then be printed directly.
3. Dispatch & Delivery Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part. Delivery costs will be calculated on the resulting order value and charged only once. Our deliveries are made mainly with the delivery service DHL and its relevant partners. After an order is shipped, which is usually completed within one-two working days of its receipt, it usually takes three to four working days for it to arrive. Trade or wholesale orders cannot be accepted. 4. Prices and delivery costs Within the UK, all prices are inclusive of any applicable VAT. We charge €9,90 for carriage, postage and packaging. Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs. 5. Reservation of ownership All goods remain unqualified property of Frank & Frommholz GbR until payment has been received in full. 6. Payment, coupons, due date, failure to pay Payment for goods is to be made by PayPal or payment in advance. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss. Payment via pre-payment All listed countries can use the method of bank transfer, except Ireland. Please be sure to include your customer number or your order number when you enter the information for your bank transfer. you will find all bank informations on your facture. Please note: UK customers will not be charged bank transfer fees. Non-UK customers may be charged a bank transfer fee by their bank as per standard EU bank transfers. IBAN (international bank account number) and BIC (bank identifier code) will be required for this transfer. We'll ship your order as soon as we have received your payment. Coupon redemption When redeeming a coupon please consider the specific redemption conditions like minimum order quantity, validity etc. You can only redeem one coupon, one order or customer related discount per purchase. All coupons must be redeemed upon purchase; subsequent reimbursement or cash redemptions are not possible. A resale is also not allowed. 7. Identity of the contracting partner Any contract entered into is concluded with Martin Frank | cat-on unless specifically stated otherwise. cat-on
Martin Frank
Pfalzburger Str. 42
10717 Berlin
Germany Phone: +49 30 86008486 Fax: + 49 30 86008489 Our customer service team are available Mon - Fri from 9am to 4pm (except public holidays). Please note: Call costs will vary according to the provider and the length of the call. cat-on.co.uk is the trading name of cat-on registered in Germany, VAT ID: DE136368904 8. Miscellaneous The terms and conditions of this contract are in accordance with German law, excluding UN-commerce law, even when ordering from or delivering to a country other than Germany. All points of these terms and conditions remain valid, even if one of the above points is invalid. We reserve the right to change these terms & conditions from time to time and recommend that you should look through them on a regular basis.
Privacy & Security
Dear customers, We value your trust and, therefore, make every effort to ensure your shopping experience is safe and enjoyable. www.cat-on.co.uk employs highest security standards at all times safeguard your personal data from unauthorised access or use. Internet Shopping is Safe
Collecting and using your data
We collect information about you for two reasons: to process your order and to provide you with the best possible service.
The personal data you submit at cat-on will not be passed on to any unauthorised third party outside the company. However, we may share your information with our certified partners when it is necessary to do so in order to fulfil your order.
Security of payment transaction
Payment by Paypal is completely safe, secure and efficient. All information provided will remain strictly confidential.
Non-disclosure to third parties
cat-on.co.uk does not provide any personally identifiable customer information to third-party advertisers or web-sites. cat-on.co.uk will only disclose your personal data to third parties when it is necessary to do so in order to fullfill your order.