1. The exercise of the right of withdrawal

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (cat-on | Martin Frank, Geneststr. 5, 10829 Berlin, E-Mail: info (at) cat-on.com, Tel.: +49(0)30 86 00 84 86, Fax: +49(0)30 86 00 84 89) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to:

cat-on | Martin Frank
Geneststr. 5
10829 Berlin

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of Information concerning the Right of withdrawal

Exclusion of the right of withdrawal
The right of withdrawal does not apply in the event of delivery of goods, that are not pre-produced and an individual selection or determination by the consumer is authoritative for their manufacture or goods that are clearly geared towards the consumer's personal requirements; goods that may perish quickly or goods whose sell-by-date would quickly run out.

2. Conclusion of the contract
Once you have gone through the ordering process at cat-on.co.uk by entering the details as prompted, you make a binding offer to purchase the goods from Martin Frank | cat-on by clicking on the button "send" . This offer is accepted and the contract thereby concluded by dispatching the goods you ordered. The contract is therefore brought about when the goods you ordered are dispatched. In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into contract. The details of your order are electronically stored. You will also receive all the relevant details of your order by e-mail, which you can then be printed directly.

3. Dispatch & Delivery Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part. Delivery costs will be calculated on the resulting order value and charged only once. Our deliveries are made mainly with the delivery service DHL and its relevant partners. After an order is shipped, which is usually completed within one-two working days of its receipt, it usually takes three to four working days for it to arrive. Trade or wholesale orders cannot be accepted.

4. Prices and delivery costs Within the UK, all prices are inclusive of any applicable VAT. We charge €9,90 for carriage, postage and packaging. Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs.

5. Reservation of ownership All goods remain unqualified property of cat-on | Martin Frank until payment has been received in full.

6. Payment, coupons, due date, failure to pay Payment for goods is to be made by PayPal or payment in advance. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss. Payment via pre-payment All listed countries can use the method of bank transfer, except Ireland. Please be sure to include your customer number or your order number when you enter the information for your bank transfer. you will find all bank informations on your facture. Please note: UK customers will not be charged bank transfer fees. Non-UK customers may be charged a bank transfer fee by their bank as per standard EU bank transfers. IBAN (international bank account number) and BIC (bank identifier code) will be required for this transfer. We'll ship your order as soon as we have received your payment. Coupon redemption When redeeming a coupon please consider the specific redemption conditions like minimum order quantity, validity etc. You can only redeem one coupon, one order or customer related discount per purchase. All coupons must be redeemed upon purchase; subsequent reimbursement or cash redemptions are not possible. A resale is also not allowed.

7. Identity of the contracting partner Any contract entered into is concluded with Martin Frank | cat-on unless specifically stated otherwise. cat-on
Martin Frank
Geneststr. 5,
10829 Berlin
Phone: +49 30 86008486 Fax: + 49 30 86008489 Our customer service team are available Mon - Fri from 9am to 4pm (except public holidays). Please note: Call costs will vary according to the provider and the length of the call. cat-on.co.uk is the trading name of cat-on registered in Germany, VAT ID: DE136368904

8. Miscellaneous The terms and conditions of this contract are in accordance with German law, excluding UN-commerce law, even when ordering from or delivering to a country other than Germany. All points of these terms and conditions remain valid, even if one of the above points is invalid. We reserve the right to change these terms & conditions from time to time and recommend that you should look through them on a regular basis.

Privacy & Security
Dear customers, We value your trust and, therefore, make every effort to ensure your shopping experience is safe and enjoyable. www.cat-on.co.uk employs highest security standards at all times safeguard your personal data from unauthorised access or use. Internet Shopping is Safe
Collecting and using your data
We collect information about you for two reasons: to process your order and to provide you with the best possible service.
The personal data you submit at cat-on will not be passed on to any unauthorised third party outside the company. However, we may share your information with our certified partners when it is necessary to do so in order to fulfil your order.
Security of payment transaction
Payment by Paypal is completely safe, secure and efficient. All information provided will remain strictly confidential.
Non-disclosure to third parties